Shipping & Postage

Shipping & Postage Policy

Last updated: May 2026

1. Introduction

This Shipping & Postage Policy explains how Cashzone Australia handles shipping, delivery and postage for online orders.

We aim to pack and send orders carefully, using trusted delivery providers such as Australia Post and other carriers where needed.

Most items sold by Cashzone Australia are secondhand unless clearly stated otherwise. Some items may be limited by size, weight, value, location or carrier restrictions.

2. Shipping Areas

We offer shipping within Australia where available.

Some large, heavy, fragile, high-value or restricted items may not be suitable for standard postage. Where shipping is not available for an item, this will be shown on the product page or confirmed before dispatch.

Regional and remote areas may take longer for delivery.

3. Processing Times

We aim to process online orders as soon as practical during business days.

Dispatch may be delayed where we need to complete:

• payment checks
• fraud prevention checks
• identity or account verification
• stock confirmation
• packaging checks for fragile or high-value items

Orders placed on weekends or public holidays may be processed on the next business day.

4. Delivery Estimates

Delivery timeframes are estimates only.

Actual delivery times may vary due to:

• Australia Post or carrier delays
• public holidays
• weather events
• regional or remote delivery routes
• incorrect or incomplete address details
• events outside our reasonable control

We do not guarantee delivery dates, but we will do our best to help where an order is delayed.

5. Tracking Orders

Where tracking is available, tracking details will be provided after dispatch.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel where required.

Some high-value items may require signature on delivery.

6. Shipping Costs

Shipping costs may vary depending on:

• item size
• item weight
• delivery location
• order value
• packaging requirements
• carrier availability

Shipping costs will be shown at checkout where available or quoted before dispatch.

7. Authority to Leave

Where Authority to Leave is selected or accepted, the parcel may be left at the delivery address without a signature.

Once a parcel is marked as delivered by the carrier, responsibility may pass to the customer, subject to Australian Consumer Law and the circumstances of the delivery.

We recommend using a secure delivery address wherever possible.

8. Damaged or Missing Items

If your item arrives damaged, incomplete or appears to be missing, please contact Cashzone Australia as soon as practical.

To help us assess the issue, we may ask for:

• your order number
• photos or video of the item
• photos of the packaging
• tracking details
• a description of the issue

Please keep all packaging and supplied accessories until the matter has been reviewed.

9. Incorrect Address Details

Customers are responsible for providing complete and accurate delivery details.

If an order is returned, delayed or lost because incorrect address details were provided, additional postage, redelivery or handling costs may apply.

If you notice an address error after placing an order, contact us as soon as possible. We cannot guarantee changes can be made once an order has been packed or dispatched.

10. Australia Post & Carrier Delays

We use trusted delivery providers, including Australia Post where appropriate.

Once an order has been dispatched, delivery handling is managed by the carrier. Delays may occur for reasons outside Cashzone Australia's control.

We will help where reasonable, including assisting with tracking enquiries where possible.

11. Returns Shipping

Please do not return an item before receiving return instructions from Cashzone Australia.

Approved returns should be packed securely and returned with supplied accessories where possible.

Return shipping costs will be assessed in line with Australian Consumer Law, our Returns & Warranty Policy and the circumstances of the return.

12. High-Value or Restricted Items

Some high-value, fragile, bulky or restricted items may require:

• signature on delivery
• extra packaging
• additional verification
• insurance or special handling
• store pickup instead of postage

Cashzone Australia may refuse or cancel shipping where we reasonably believe the item cannot be posted safely or lawfully.

13. Contact Us

For shipping and postage enquiries, contact Cashzone Australia.

Website: www.cashzone.com.au/contact-us

Phone: 1300 952 397