Returns & Warranty

Introduction

This policy explains how Cashzone Australia handles returns, refunds, repairs and warranty support for online and in-store purchases.

Most goods sold by Cashzone are secondhand unless clearly stated otherwise. This means items may show normal signs of age, use or previous ownership.

Your rights under Australian Consumer Law always apply. Nothing in this policy removes, limits or changes any consumer guarantee, right or remedy that cannot be excluded by law.

Australian Consumer Law

All goods and services sold by Cashzone are covered by Australian Consumer Law. If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the issue.

If an item has a major failure, you may be entitled to choose a refund or replacement. For other issues, Cashzone may be able to repair the item, replace it, refund it, or provide another suitable remedy in line with Australian Consumer Law.

We may need to assess the item first so we can understand the issue, the item condition, and the right remedy.

Secondhand Goods

Secondhand goods can have cosmetic marks, signs of wear, missing original packaging, older accessories, previous ownership marks or other condition differences compared with new goods.

We aim to describe condition clearly where possible. Disclosed age, wear, cosmetic condition or signs of previous use will be considered when we assess a return, warranty or refund request.

Your Australian Consumer Law rights still apply to secondhand purchases, taking into account the item type, price, age, condition and information provided before purchase.

Change of Mind

Cashzone generally does not offer change-of-mind returns unless required by law or agreed by the store. This includes where you choose the wrong item, find it cheaper elsewhere, decide it is not suitable, or simply change your mind after purchase.

If we choose to review a change-of-mind request, proof of purchase may be required and the item should be returned promptly, complete, and in the same condition where possible.

Faulty Items

If you believe an item is faulty, please contact us promptly or visit a Cashzone store with the item and proof of purchase where available.

We may need to inspect, test or review the item before confirming the issue and the appropriate remedy. Please bring or return supplied accessories, chargers, cases, manuals, packaging and other included parts where possible.

If the item is confirmed to have a problem covered by Australian Consumer Law, we will work with you on the suitable next step.

Warranty

Any warranty offered by Cashzone is in addition to your rights under Australian Consumer Law. Warranty terms may vary depending on the item type, age, condition, category and sale details.

Warranty support may not apply to damage caused after purchase, misuse, accidental damage, unauthorised repairs or modifications, software changes, consumable wear, or issues that were clearly disclosed before purchase, except where Australian Consumer Law requires otherwise.

Please check your receipt, product listing or store information for any item-specific warranty details.

Online Orders

For online orders, please contact us promptly if an item arrives damaged, materially different from the listing, incomplete, incorrect, or not working as reasonably expected based on its age, condition and description.

We may ask for your order number, photos, video, packaging details or other information so we can assess the issue quickly and fairly.

Please keep the item, packaging and supplied accessories until we confirm the next step.

Shipping Returns

Please do not send an online order back before receiving return instructions from Cashzone. This helps us track the return, protect the item, and process your request faster.

Returned items should be packed securely and include supplied accessories where possible. Shipping costs will be assessed in line with Australian Consumer Law and the reason for the return.

If a returned item is confirmed to have a problem covered by Australian Consumer Law, reasonable return costs may be reimbursed where required.

Items Not Eligible

Some requests may not be eligible for a refund or warranty remedy, but we assess each situation on its facts and in line with Australian Consumer Law.

This may include items damaged after purchase, affected by misuse, altered or repaired without authorisation, missing supplied parts, or showing expected wear that was clear for a secondhand item.

This is not a blanket refusal of refunds. We will review the item, the issue, the proof of purchase, any disclosed condition, and the law that applies.

Pawn Loans

This Refunds & Warranty Policy does not apply to pawn loan advances, loan repayments, loan redemptions, renewals, forfeitures or other pawnbroking arrangements.

Pawn loan matters are handled under the relevant pawn contract, store checks, identification requirements and applicable state laws. If you have a question about a pawn loan, please contact the store listed on your contract.

If you buy an item from Cashzone that was previously pawned or sold to us and then offered for retail sale, your rights as a retail customer under Australian Consumer Law still apply to that purchase.

Lay-by Returns

Lay-by deposits, payment schedules, cancellations and collections are handled under the lay-by terms provided at the time of purchase and any applicable law.

If you cancel a lay-by or do not complete payments by the agreed date, Cashzone may cancel the lay-by and may charge a reasonable cancellation or administration fee that reflects our reasonable costs, where permitted by law.

If a lay-by item is faulty or does not meet a consumer guarantee once purchased, your Australian Consumer Law rights apply.

How to Request a Return

For in-store purchases, visit a Cashzone store with the item and your receipt or other proof of purchase where available.

For online orders, contact us with your order number, item details, photos or video if helpful, and a clear description of the issue.

We will review the request, let you know what information we need, and explain the next step as clearly as we can.

Contact Us

If you need help with a return, refund, repair, warranty claim, online order or lay-by question, please contact Cashzone or visit your local store. Our team is here to help.