Who We Are
Cashzone Australia is a local business offering retail, secondhand goods, pawnbroking, loan-related services, layby payments, online customer tools, and store support across our locations.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, visit a store, make a payment, submit a request, or use our online services.
What Information We Collect
The information we collect depends on how you interact with Cashzone. We only ask for information that helps us provide our services, meet our legal obligations, keep transactions safe, and support our customers.
- Name, contact details and preferred store.
- Account, order, payment and transaction details.
- Identification details required for pawnbroking, secondhand goods, or finance-related checks.
- Information submitted through website forms, loan hold requests, contact forms, customer accounts, or support requests.
- Technical information such as browser type, device information, pages visited, cookies and website analytics data.
How We Collect Information
We collect information directly from you when you provide it to us, and automatically when you use our website. We may also receive information from payment providers, finance referral partners, delivery providers, or trusted service providers where it relates to a service you have requested.
This may happen in store, over the phone, by email, through online forms, during checkout, through your Cashzone account, or when you make a payment online.
Why We Collect and Use Information
We use personal information to provide clear, fast and safe customer service. We also use it to manage transactions, respond to requests, keep accurate records, protect customers and staff, and meet our legal and compliance responsibilities.
- Processing purchases, layby payments, loan payments and customer requests.
- Managing customer accounts and store communications.
- Reviewing Loan Hold requests and contacting customers if more information is needed.
- Supporting pawnbroking, secondhand goods and identification checks.
- Improving our website, services, security and customer experience.
Pawnbroking, Identification & Secondhand Goods Records
Some Cashzone services require us to confirm identity, keep transaction records, and collect information needed for pawnbroking or secondhand goods requirements. This helps protect customers, supports responsible store processes, and helps us meet applicable laws and record-keeping obligations.
Where identification is required, we handle it carefully and only use it for the purpose it was collected, related customer support, store records, compliance, security, or where the law allows or requires us to do so.
Finance Referrals
If you ask us about finance-related services or referral options, we may collect and share the information needed to help connect you with the relevant service or provider. We will only do this where it relates to your request or where you have chosen to continue with that service.
Finance providers may have their own privacy policies and assessment processes. We encourage you to read their information before proceeding with any product or application.
Disclosure of Personal Information
We do not sell personal information. We may share information with trusted parties where it is needed to provide services, process payments, manage customer accounts, support store operations, meet legal requirements, or protect customers, staff and the business.
- Payment processors, website hosts, email and IT providers.
- Finance referral partners where you request a finance-related service.
- Delivery, support or administration providers helping us serve customers.
- Regulators, law enforcement or other parties where required or permitted by law.
Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using secure systems, controlled access, staff processes, and trusted service providers.
No online service can be guaranteed completely risk-free, but we work to keep customer information safe and handle it with care.
Access & Correction
You can ask us to access or correct personal information we hold about you. We may need to confirm your identity before helping with a request, and we will respond in a reasonable timeframe.
If you believe information we hold is incorrect, incomplete or out of date, please contact us so we can review it.
Complaints
If you have a privacy concern, please contact Cashzone first so we can review it and try to resolve it quickly and fairly. We may ask for details so we can understand the issue and respond properly.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant authority for further guidance.
Overseas Disclosure
Some website, email, analytics, payment or technology providers may store or process information using systems located outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and protect customer information.
Third-Party Websites
Our website may link to third-party websites, finance providers, payment services, social media platforms or other external services. Those websites are managed by their own operators and may have their own privacy practices.
We recommend reviewing their privacy information before sharing personal details with them.
Changes to This Policy
We may update this Privacy Policy from time to time so it stays current with our services, website tools, store processes and legal requirements. The latest version will be published on this page.
Contact Us
If you have questions about this Privacy Policy, want to access or correct your information, or need help with a privacy concern, please contact Cashzone. Our team is here to help.
Questions About Privacy?
Our team is here to help.
Last updated: May 2026